Consult / Exchange / Extend my gift voucher
Please enter your reference or scan your gift voucher if you decide to:
1 - See the balance of your gift certificate
or
2 - Turn the value of your gift set into a gift certificate: Use this tip to convert your fixed-service gift set into a gift certificate, the value of which you can use for all our services and at all our sales points, according to our general terms and conditions of sale.
or
3 - Extend the validity of your gift voucher (gift set or certificate): With this paid option, you can extend your gift voucher’s expiry date. To do so, you will need to create an account.
Frequently asked questions when you benefit from a voucher or a gift box
Are gift boxes sent immediately after purchase?
Dénomination 42 gift boxes are sent digitally immediately after purchase, and a gift envelope version can be shipped to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, with secure payment. Enjoy our customizable gift boxes to delight your loved ones with Dénomination 42.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Dénomination 42.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. The box is sent immediately in digital format or as a gift pouch to your home, depending on your preference. Enjoy the unique experience offered by Dénomination 42.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the lucky beneficiary, at Dénomination 42.
How do I create a group fund and invite people?
To create a kitty at Dénomination 42, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The beneficiary can book their dates directly with the establishment.
How can I choose the amount for a gift card?
At Dénomination 42, you can choose the amount of your gift certificate from the available predefined options, tailored to different budgets.
How can I log in to my account?
To access your Dénomination 42 account, go to the login page and enter your email address and password. If you have lost your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart on our Dénomination 42 website, go to the top right corner of the page, click on the cart icon, then click the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time at Dénomination 42. They will all be grouped in your order for a simplified shopping experience.
How do I remove a gift box from my cart?
To remove a box from your cart at Dénomination 42, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a Dénomination 42 gift box, select your box, add it to the cart, and customize it with a message. You can choose between immediate digital delivery or a gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
With Dénomination 42 gift boxes, you can give a gift certificate and let the recipient choose the experience they like among the partner hotels and restaurants.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the specific conditions of the chosen establishment. You can book your dates directly with the establishment once you receive the box, at Dénomination 42.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at Dénomination 42.
Is the gift box customer service reachable by phone?
Dénomination 42's customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Dénomination 42 website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
The online chat of Dénomination 42 is available to answer your questions about gift boxes. The chat's opening hours are displayed on the establishment's contact page.
Is there a dedicated customer service for gift boxes?
Dénomination 42's customer service is available for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get help and useful information.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your Dénomination 42 gift box. You can book your dates with the establishment and fully enjoy your experience.
Is spa access included in my gift box?
Access to the spa depends on the options included in your Dénomination 42 gift box. Check the facility's conditions to know the available services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Dénomination 42 gift box has access to the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified in the information booklet that comes with it. You can also find them on the website of the establishment Dénomination 42.
Is parking included in my gift box?
Parking is not included in your Dénomination 42 gift box. Check the establishment's conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is not systematically included in Dénomination 42 gift boxes. Check the conditions of your box to confirm the included services.
Is special attention given to the recipient of a gift box?
At Dénomination 42, the recipient of a gift box will enjoy a personalized experience and special attention during their reservation and stay.
Is a welcome drink included in my gift box?
The presence of a welcome drink in your gift box depends on the services offered by the Dénomination 42 establishment. You can enjoy this attention during your stay.
Should we bring towels to the Spa?
The towels are provided by the establishment Dénomination 42 for your comfort at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. At Dénomination 42, you benefit from a direct rate and secure payment, with the possibility of sending the box immediately in digital format or receiving a gift pouch version at your home.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Dénomination 42 gift boxes and send them directly to your clients, either in digital format or paper format. The sending is immediate and you can customize your boxes according to your wishes.
Do you offer preferential rates for bulk purchases?
Sliding scale rates are applied for large quantity purchases, with a customized quote based on the ordered volume at Dénomination 42.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Dénomination 42 offers custom solutions for employee committees, with preferential rates and customization options. The gift boxes are available in digital version or gift pouch, with flexible reservation at the establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details online. Simply provide your order number and the new information. The terms and conditions of Dénomination 42 apply.
How can I leave a review for my gift box?
To share your experience with Dénomination 42, log in to your customer account and leave a review. Your feedback helps us improve our services.
How can I contact the store?
For any questions regarding our gift boxes, you will find detailed information on our website. The specific conditions for each establishment are specified at the time of purchase. Our gift boxes are available in digital version or in gift pouch, with secure payment directly to the establishment Dénomination 42.
Is there a dress code for the gift box?
The dress code for using your gift box depends on the establishment chosen at Dénomination 42. It is advisable to check the specific conditions of the establishment to know the dress code in force.
From what age can I get a treatment?
The minimum age to receive a treatment depends on the conditions of each establishment. At Dénomination 42, you can customize your gift box according to your wishes and enjoy a tailored experience.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required at the Dénomination 42 establishment.
How can one access the hotel from the airport?
To access the Dénomination 42 hotel from the airport, the arrangements depend on the chosen establishment. You can book your dates directly with the establishment to organize your stay.
Is the establishment accessible to people with reduced mobility?
The accessibility of our establishment Dénomination 42 for people with reduced mobility depends on the available infrastructure. We invite you to check the specific conditions when making your reservation.
Are pets allowed in the establishment?
The establishment Dénomination 42 generally accepts pets, subject to the hotel's specific conditions.
Where can I find the menus?
The menus of our partner establishments are available on the detailed page of each gift box or directly on the establishment's website. This way, you can discover the services offered before booking your stay at Dénomination 42.
What are the hours of operation?
Dénomination 42's hours vary depending on the services and offerings. You can discover them directly on our website or by consulting the information provided with your gift box.
Is there parking available near the establishment?
The availability of parking near the Dénomination 42 establishment depends on the specific conditions of the chosen hotel. You will find all the necessary information by consulting the establishment details on our website.
What are the delivery methods for gift boxes/vouchers?
Dénomination 42 gift boxes are available in digital version, sent immediately by email, or in a gift pouch delivered to your home. You choose the delivery method that suits you best.
Is postal delivery offered?
Dénomination 42 offers postal delivery of its gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home.
In addition to gift boxes, is it possible to order or have items delivered?
At Dénomination 42, we offer only gift boxes for stays, gastronomic experiences, or moments of relaxation. Additional items are not available for order or delivery.
Is the gift box available in physical format?
At Dénomination 42, you can choose between a digital gift box sent immediately or a physical version delivered to your home. The recipient can then book their dates directly with the establishment.
Is the box presented in a neat packaging?
At Dénomination 42, our gift boxes are carefully wrapped in an elegant pouch, ready to be given. You can choose between an immediate digital delivery or a physical version delivered to your home.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital gift box at Dénomination 42. Email delivery is immediate, allowing for instant presentation to the lucky recipient.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the beneficiary when placing your order at Dénomination 42. The delivery is immediate in digital format, and you can also choose a gift envelope version delivered to your home. The beneficiary can then book their dates at the establishment.
Do you deliver gift boxes internationally?
Dénomination 42 gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with immediate delivery in digital format or a gift pouch version at home.
What are the delivery times for gift boxes by mail?
Dénomination 42 gift boxes are shipped within 24 to 48 hours after the order. Home delivery then takes 2 to 5 business days depending on your delivery address.
Is it possible to schedule a delivery date?
You can choose the shipping date of your gift box when placing your order at Dénomination 42. The box is sent in digital format immediately, and a gift envelope version can be sent to your home. The recipient can then book their dates at the establishment.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format or as a gift pouch at your home, depending on your choice at Dénomination 42.
How can I track my order?
You can track your order by logging into your account on our website. The gift box is sent immediately in digital format, and you can also receive a gift pouch version at your home. The lucky recipient can then book their dates at the Dénomination 42 establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by e-mail or by mail. The digital format is sent immediately, and a gift pack version can be delivered to your home at Dénomination 42.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post depends on your location. At Dénomination 42, we offer immediate sending of your gift box in digital format, or a gift pouch version to your home.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your Dénomination 42 gift box remains valid. You can use it for a new reservation according to the conditions of the chosen establishment.
Can my gift box be extended if not used?
The extension of your Dénomination 42 gift box is possible according to the conditions of the partner establishment. You can book your dates directly with the establishment to enjoy your stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of Dénomination 42. You can book your dates directly with the establishment to enjoy your gift box.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box may be possible according to the conditions specified at the time of purchase at Dénomination 42.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the chosen establishment. You can book your dates with the establishment and enjoy your stay at Dénomination 42.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the specific conditions of the Dénomination 42 establishment. These conditions are specified at the time of booking to ensure complete transparency.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability of the establishment. The terms are specified at the time of booking, in our establishment Dénomination 42.
Can I convert my gift box into a gift card?
Dénomination 42 gift boxes cannot be converted into gift certificates. You can use them to book an experience at the establishment of your choice.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Dénomination 42 offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover the available offers directly on our website.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Dénomination 42, you will find gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. Our boxes are customizable to meet all your desires, whether it's for a bachelorette party, a bachelor party, or any other special celebration.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Dénomination 42 are official and guaranteed without intermediaries. You pay the best rate directly to the establishment, with no commission. The boxes can be customized according to your wishes and sent immediately in digital format or as a gift package to your home.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Dénomination 42 gift boxes are the same as those offered by our partner establishments. You can customize your gift box to your liking and benefit from secure payment directly with the establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the Dénomination 42 establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Dénomination 42. You benefit from a direct and secure rate, with immediate sending of your gift box in digital format.
Is online payment secure?
Online payment for your gift boxes is fully secured at Dénomination 42, allowing you to pay directly to the establishment with a protected transaction.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered at Dénomination 42. You can pay for your gift box by credit card, bank transfer, or PayPal during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our Dénomination 42 gift boxes are designed to offer a unique experience, but they are not specific to any particular establishment. Each box allows you to enjoy an overnight stay or a meal at an establishment from our selection, with secure and direct payment to the establishment.
Is it possible to pay in installments?
Paying in installments is possible according to the conditions of your order at Dénomination 42.
Is the payment deducted immediately upon ordering?
When you order a gift box, the payment is debited immediately. You thus benefit from an immediate digital delivery and a gift pouch version delivered to your home at Dénomination 42.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their purchases at Dénomination 42 by bank transfer or administrative mandate. Payment is secure and gift boxes are sent immediately in digital format or as a gift package to your home.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Dénomination 42, all your payments are secured through a certified service provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your Dénomination 42 customer account. Specific conditions are detailed at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At Dénomination 42, you can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure, and you benefit from the best rate directly from the establishment.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also view it in your customer account on the Dénomination 42 website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct to the establishment, with immediate sending of the gift box in digital format or a gift pouch version to your home. Enjoy this flexible solution at Dénomination 42.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Simply check its validity and usage in Dénomination 42's terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct to the establishment, with an immediate sending of your gift box in digital format at Dénomination 42.
Do you accept vacation checks?
At Dénomination 42, vacation checks are accepted according to the conditions of the chosen establishment. You can check the payment methods directly on the product sheet of your gift box.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order, which will then be passed on to the lucky recipient. This extra note will make your gift even more unique and thoughtful, at Dénomination 42.
Can we add options to your gift box offers?
Dénomination 42 gift boxes can be customized to your liking, with various options depending on the partner establishments. You pay the establishment directly at the best rate, with secure payment.
Do you offer premium packaging for gift boxes sent by mail?
At Dénomination 42, you have the option to choose a premium packaging for your gift boxes sent by mail, to offer them in a neat presentation.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. At Dénomination 42, you choose and customize your gift box according to your wishes, with immediate digital delivery or a gift pouch version at home.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our Dénomination 42 establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent subject to availability. The gift box can be used directly at the Dénomination 42 establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at Dénomination 42. You can offer a 100€ gift box to delight your loved ones, with immediate digital delivery or a gift pouch version at home.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a Dénomination 42 gift box for another of equal or greater value, according to the terms of use. The boxes are customizable and you get the best rate by paying the establishment directly.
Does the right of withdrawal apply to the purchase of a gift box?
At Dénomination 42, the right of withdrawal does not apply to gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment Dénomination 42.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue allows for quick processing of the request according to the establishment's conditions. Dénomination 42 gift boxes are sent immediately in digital format and can be customized to your liking.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Dénomination 42 gift box depends on the specific terms and conditions of each box. These conditions are available on the description page of the chosen box.
What happens if the recipient couldn't use the gift box before its expiration date?
The Dénomination 42 gift box is valid for a specific duration. If the recipient does not use it before the expiration date, it can no longer be used. We invite you to check the validity conditions at the time of purchase.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the Dénomination 42 establishment.
How can I redeem the cashback?
To retrieve your savings, you will receive a digital gift box or a gift pouch at your home. You can then book your dates directly with the establishment Dénomination 42.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of the establishment Dénomination 42. You can enjoy immediate delivery of your gift box in digital format or a gift pouch version at your home.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Dénomination 42 are neither exchangeable nor refundable. However, you can offer a 100€ gift voucher for more flexibility.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for Dénomination 42 gift boxes. It is advisable to check the available dates directly during booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a Dénomination 42 gift box is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To regain access to your Dénomination 42 account, click on the 'Forgot Password' link from the login page. You will then receive an email allowing you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your Dénomination 42 gift box, have its number ready. This number is required to validate your reservation and enjoy your stay.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the Dénomination 42 establishment. You can book your dates directly with the establishment to enjoy your stay.
Can I use my gift box on holidays?
The use of your gift box at Dénomination 42 depends on the establishment's availability. Check the reservation conditions to know the opening dates and days.
Can I freely choose my dates with a gift box?
The reservation dates with a Dénomination 42 gift box depend on the establishment's availability. The beneficiary can choose their dates based on these and enjoy their stay as they wish.
Can I book online with my gift voucher?
You can book your dates directly with the establishment using your gift box. The lucky recipient can enjoy their stay according to the availability and conditions of Dénomination 42.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. You can directly book your dates with Dénomination 42.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible according to the conditions of the establishment Dénomination 42. You can directly book your dates with the hotel-restaurant to enjoy your stay.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification can be made directly with Dénomination 42.
Does my gift box cover the entire service?
Your Dénomination 42 gift box covers the service indicated on your exchange voucher. Any additional charges or options are your responsibility. You pay the establishment directly and enjoy your stay according to the conditions specified at the time of booking.
Is my gift box personalized?
Your Dénomination 42 gift box is personalized with the recipient's name as indicated during purchase. You can choose and customize your gift box as you wish, with secure payment and immediate delivery in digital format or as a gift pouch at home.
Can my gift box be used all at once?
Your Dénomination 42 gift box can be used in a single instance. Please refer to the terms and conditions to confirm the usage terms.
Is my gift box valid in multiple establishments of a group?
Your Dénomination 42 gift box is valid in several partner establishments. You can choose and customize your box according to your wishes, with secure payment and immediate delivery in digital format or as a gift pouch to your home.
Is my gift box valid in only one establishment?
Your Dénomination 42 gift box is valid at several partner establishments. You can choose and customize your box according to your wishes, with secure and direct payment to the establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to a supplement, directly at the Dénomination 42 establishment.
Can someone else use my gift box?
The Dénomination 42 gift box is personalized and reserved for the exclusive use of the designated beneficiary. It cannot be used by another person, in accordance with the general terms and conditions of the establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. The details are specified on your Dénomination 42 gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Dénomination 42, you may be asked to present a piece of ID to validate your reservation made with a gift box. This procedure is common to ensure the safety and tranquility of all customers.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. You can check this information when booking your gift box at Dénomination 42.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy your stay at our establishment Dénomination 42.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Dénomination 42. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your Dénomination 42 gift check can be used in multiple occasions, depending on the establishment's availability. You can book your dates according to your preferences and enjoy your experience with complete flexibility.
What are the check-in and check-out times?
The arrival and departure times are set by the chosen establishment. They are usually specified during the reservation, at our establishment Dénomination 42.
What services are included in a gift certificate?
The services included in a Dénomination 42 gift voucher depend on the chosen package. You will be able to book your dates with the establishment and enjoy the offered experience according to the conditions specified at the time of purchase.
What is the difference between a gift box and a free amount voucher?
With a gift box, you choose from predefined experiences such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount. At Dénomination 42, you benefit from a wide range of options to offer a memorable experience.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our Dénomination 42 website. We advise you to read them carefully before making your purchase to fully enjoy your experience.
How do I use a gift box during booking?
To use your Dénomination 42 gift box, book directly with the establishment by mentioning your unique code. The reservation dates are flexible and chosen by the recipient, who thus enjoys a gastronomic experience or a stay according to their wishes.
Can the gift box be transferred to a third party?
The Dénomination 42 gift box can be given to a third party. You can indicate this during the order or change the beneficiary after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment Dénomination 42.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Dénomination 42.
What is the validity period of a gift box?
The validity period of a Dénomination 42 gift box is generally 1 to 3 years, depending on the establishment chosen. This duration is specified at the time of purchase, allowing you to please your loved ones with complete peace of mind.
Are children allowed?
The acceptance of children depends on the establishment chosen with your gift box. Most of the hotel-restaurant partners of Dénomination 42 accept children, but it is advisable to check the specific conditions when making a reservation.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your Dénomination 42 gift box can use the value of the voucher at their discretion, without any obligation to spend it all. In case of exceeding the value, an additional payment is usually required according to the establishment's conditions.
Is the spa access private?
Access to the spa is not private in our Dénomination 42 establishment.
What types of gift boxes do you offer?
At Dénomination 42, we offer gift boxes for stays in hotels and restaurants, gastronomic experiences, wellness moments, or romantic getaways. The options vary depending on the partner establishments, with customizable boxes according to your wishes.

